Terms of Service

Last updated: August 11, 2026

These Terms of Service (“Terms”) are an agreement between you and Levelan (“Levelan,” “we,” “us,” or “our”) governing your use of the Levelan mobile application, website, and related services (the “Services”). By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Who may use Levelan

You must be at least 18 years old and legally able to enter into these Terms. The Services are not intended for minors. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization.

2. What Levelan provides

Levelan is a consumer fitness and strength-training service. It uses information you provide, workout history, and optional Apple Health information to create or adjust training plans, readiness information, recovery context, and daily recommendations.

Levelan may use automated systems and third-party AI services to assist with plan generation and other features. Outputs can be incomplete, inaccurate, or unsuitable for your circumstances. You remain responsible for deciding whether and how to perform an activity.

Features may be labeled beta, experimental, or preview. They may change, contain errors, or be removed. Do not rely on the Services as the only copy of information you cannot afford to lose.

3. Your account

You are responsible for:

• providing accurate information;
• protecting your device and authentication credentials;
• activity performed through your account; and
• promptly notifying us if you suspect unauthorized access.

You may not share reviewer, testing, or other credentials in a way that compromises the Services. We may require you to reauthenticate or take reasonable security steps.

Our handling of personal information is described in the Privacy Policy and Consumer Health Data Privacy Policy.

4. Fitness and health safety

Levelan is not medical care

Levelan provides personalized fitness guidance, but it is not a physician, healthcare provider, emergency service, physical therapist, dietitian, or substitute for individualized medical diagnosis or treatment. The Services do not create a clinician-patient relationship.

Consult a qualified healthcare professional before beginning or changing an exercise program if you have an injury, medical condition, symptoms, are pregnant, take medication that may affect exercise, or are unsure whether an activity is appropriate.

Exercise involves risk

Exercise can cause soreness, falls, equipment accidents, injury, disability, or death. Use appropriate technique, supervision, equipment, surroundings, progression, and judgment. Stop immediately if you experience chest pain, faintness, unusual shortness of breath, severe pain, or other concerning symptoms.

Readiness scores, recovery estimates, wearable measurements, and training recommendations are estimates. Consumer devices and self-reported information can be incomplete or inaccurate. A favorable score does not guarantee that an activity is safe, and a recommendation does not override how you feel or advice from a qualified professional.

To the extent permitted by law, you accept the ordinary and inherent risks of physical activity you choose to perform.

5. Permission to use the Services

Subject to these Terms, Levelan gives you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use the Services for your own noncommercial fitness purposes.

The Levelan software, designs, text, graphics, exercise library, trademarks, and other Levelan content are owned by Levelan or its licensors and protected by applicable intellectual-property laws. Except where law permits otherwise, you may not copy, modify, distribute, sell, license, reverse engineer, scrape, or commercially exploit the Services.

The iOS application is also subject to Apple's Standard Licensed Application End User License Agreement unless Levelan provides a custom EULA through Apple. These Terms govern the Levelan service and do not override mandatory Apple platform terms. Apple is not a party to these service Terms. Levelan, not Apple, is responsible for Levelan support and for claims concerning the Levelan service, except for obligations Apple expressly accepts under its own terms.

6. Information and content you provide

You retain ownership of information and content you provide to Levelan. You give Levelan a limited, worldwide license to host, copy, process, transmit, format, and display that information only as reasonably needed to operate, secure, support, and improve the Services and to provide features you request. This permission ends when the information is deleted from active systems, except for limited backup, legal, security, and de-identified information described in the Privacy Policy.

You represent that you have the right to provide the information and that doing so does not violate law or another person's rights.

If you voluntarily provide product feedback, you permit Levelan to use it without restriction or compensation, provided we do not publicly identify you without permission.

7. Acceptable use

You may not:

• use the Services unlawfully or to harm another person;
• impersonate another person or misrepresent an affiliation;
• access another person's account or data without authorization;
• probe, bypass, or interfere with security or access controls;
• disrupt the Services or introduce malware or harmful code;
• automate access, scrape, or extract data except with written permission or as law expressly permits;
• use the Services or outputs to build or train a competing product or model without written permission;
• resell or commercially exploit the Services without written permission; or
• submit information you do not have the right to use.

We may investigate suspected misuse and suspend or terminate access when reasonably necessary to protect users, Levelan, providers, or the Services.

8. Third-party services

The Services may depend on or link to Apple Health, Apple and Google authentication, Google Places, Supabase, OpenAI, and other third-party services. Your use of those services may be governed by their own terms and privacy policies. Levelan is not responsible for third-party services outside its control, but remains responsible for its own legal obligations and representations.

You are responsible for compatible devices, internet access, carrier charges, and third-party accounts needed to use optional integrations.

9. Availability, changes, and support

We work to keep Levelan available, but do not guarantee uninterrupted or error-free operation. We may change, limit, suspend, or discontinue features for security, legal, product, or operational reasons. Where practical, we will provide notice of material changes that significantly reduce a paid service.

Support instructions and contact options are available at levelan.com/support. You may also email support@levelan.com.

10. Fees and paid features

Levelan may offer free, beta, or paid features. Before charging you, we will show the price, billing period, renewal terms, and cancellation method required by applicable law and the payment platform. App Store purchases, if offered, are also governed by Apple's purchase and subscription terms.

The current availability of a free or beta feature does not guarantee that it will remain free. We will not charge you without the authorization required by the applicable payment method and law.

11. Account deletion, suspension, and termination

You may delete your account at You → Account → Delete account. Deletion is described in the Privacy Policy.

We may suspend or terminate access if we reasonably believe you violated these Terms, created risk or harm, or used the Services fraudulently or unlawfully. When practical and lawful, we will provide notice and an opportunity to address the issue. We may act immediately when necessary for security, safety, legal compliance, or protection of other users.

When these Terms end, your right to use the Services ends. Provisions that by their nature should continue—including ownership, disclaimers, limits of liability, disputes, and accrued obligations—survive.

12. Disclaimers

To the fullest extent permitted by law, the Services are provided “as is” and “as available.” Levelan disclaims implied warranties of merchantability, fitness for a particular purpose, quiet enjoyment, and non-infringement. We do not warrant that recommendations or information will be accurate, complete, safe for every person, or produce a particular fitness result.

Some jurisdictions do not permit certain warranty disclaimers. Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.

13. Limitation of liability

To the fullest extent permitted by law, Levelan and its owners, affiliates, officers, employees, contractors, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, goodwill, use, or data, arising from the Services or these Terms.

To the fullest extent permitted by law, Levelan's total liability for claims arising from the Services or these Terms will not exceed the greater of the amount you paid Levelan during the twelve months before the event giving rise to the claim or one hundred U.S. dollars (US $100).

These limits do not apply where prohibited by law or to liability that cannot lawfully be limited. Your jurisdiction may provide additional rights.

14. Indemnity for misuse

To the extent permitted by law, you will indemnify Levelan against third-party claims, losses, and reasonable costs caused by your unlawful misuse of the Services, your intentional violation of these Terms, or your infringement of another person's rights. This section does not require you to indemnify Levelan for Levelan's own negligence, misconduct, or violation of law.

15. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Subject to mandatory consumer rights, legal proceedings must be brought in a state or federal court with jurisdiction in Delaware.

Nothing in these Terms deprives you of protections or forums that cannot be waived under the law where you live. Before filing a formal claim, you and Levelan agree to try in good faith for 30 days to resolve the dispute by contacting the other party, unless immediate relief is reasonably necessary.

16. Changes to these Terms

We may update these Terms as the Services or law changes. We will update the date above and provide additional notice when a change is material. Changes apply prospectively from their effective date. If you do not agree to updated Terms, stop using the Services and delete your account.

17. General terms

• Entire agreement: These Terms and the policies they reference are the agreement between you and Levelan about the Services, except for additional terms presented for a specific feature or purchase.
• Severability: If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions continue.
• No waiver: A failure to enforce a provision is not a waiver.
• Assignment: You may not transfer your account or these Terms without consent. Levelan may transfer these Terms as part of a reorganization, financing, merger, acquisition, or sale of the Services, subject to applicable law.
• No agency: These Terms do not create an employment, agency, partnership, fiduciary, healthcare-provider, or joint-venture relationship.

18. Contact

Questions, complaints, or claims about the Services or these Terms may be sent to:

Levelan
Email: support@levelan.com