Levelan Support
Get help with Levelan, manage privacy choices, or report a problem.
Contact Levelan
Email: support@levelan.com
When asking for technical help, include:
- what happened and what you expected;
- the steps that led to the problem;
- your Levelan version and build number;
- your iPhone model and iOS version; and
- a screenshot, if it does not contain sensitive information.
Sign-in help
- Use the same sign-in method you originally used: Apple, Google, or email magic link.
- For email sign-in, check spam or junk folders and request a new link if the old link expired.
- Do not forward a magic-link email. The link can grant access to your account.
- If Sign in with Apple hides your email address, your Levelan account may show Apple's private-relay address. Continue using Sign in with Apple for that account.
If you remain locked out, email support and include the sign-in method you used. Do not send a password or authentication link.
Apple Health help
Apple Health is optional and read-only. Levelan remains usable through manual entry and daily check-ins if you do not connect Apple Health.
- In Levelan, open You → Health to connect Apple Health or review Levelan's Health controls.
- Apple lets you approve or deny each Health category separately.
- Change or revoke permissions in Apple's Health app or iOS Settings.
- Levelan does not write data to Apple Health.
- Raw Apple Health samples stay on your iPhone and are not uploaded to Levelan's servers.
Coach Cloud Backup
Coach Cloud Backup is separate from Apple Health permission and is off until you enable it.
- Open You → Health → Save summaries to manage it.
- When enabled, Levelan stores specified daily Health summaries in your Levelan account for coaching and recovery history.
- Turning Save summaries off stops future uploads and deletes Levelan's stored daily health-summary rows for your account.
- Revoking Apple Health permission does not automatically delete summaries already uploaded to Levelan; turn off Save summaries or delete your account as well.
See the Privacy Policy and Consumer Health Data Privacy Policy for details.
Workout or sync problem
Before contacting support:
- Keep Levelan open on a reliable connection for a moment so pending work can finish syncing.
- Return to the active workout and check whether Levelan offers recovery or retry.
- Avoid creating a second replacement workout until you know whether the original completed.
- Record the workout date and approximate time.
When reporting a possible duplicate, missing workout, or failed recovery, include the workout date and what you saw. Do not include unnecessary health information.
Privacy choices
This section is Levelan's public privacy-choices resource.
Apple Health permission
Manage or revoke Levelan's access through Apple's Health app or iOS Settings. Because Apple protects Health permission status, Levelan may not be able to tell whether an individual category was denied; it treats unavailable data as absent.
Coach Cloud Backup
Open You → Health → Save summaries. Turning it off stops future uploads and deletes Levelan's stored daily health-summary rows for your account.
Notifications
Manage notification permission in iOS Settings. You can also adjust any notification preferences available inside Levelan.
Delete your account
In Levelan, open You → Account → Delete account and complete the confirmation. This permanently deletes your Levelan authentication account and active Levelan-owned account and training data. Limited records may remain temporarily in backups, security logs, diagnostics, support systems, or provider systems as explained in the Privacy Policy.
Make a privacy request
Email support@levelan.com with the subject Privacy Request to request access, correction, deletion, portability, restriction, objection, or another right that applies where you live.
For consumer health data, use the subject Consumer Health Data Request. To appeal a consumer-health privacy decision, use Consumer Health Data Appeal.
Levelan may need to verify your identity before completing a request. Do not email your password, magic link, or complete Apple Health export.
Safety
Legal information
App information
Bundle ID: com.levelan.app
The Levelan version and build number are available in the app's Support screen and in Apple's TestFlight app.